After a decade of unprecedented challenges, from a global pandemic and natural disasters to rising inflation and cost‑of‑living pressures, New South Wales has entered a new phase of resilience and transformation. The 2025–26 State Budget signals a strong commitment to strengthening essential services, delivering smarter and more equitable outcomes, and leveraging digital, data and AI to build a reliable, future‑ready government.

As the state progresses toward Government 3.0, a more connected, data‑driven and people‑centred model of public service, the focus is shifting from digital ambition to measurable delivery at scale. With the launch of the NSW Office for AI and major investments across healthcare, education, TAFE, child protection and social services, NSW is advancing frontline services that directly impact communities across the state. These initiatives highlight the need for enhanced operational capability, innovation and workforce readiness to deliver high‑quality services sustainably and efficiently.

The 2026 Government Innovation Showcase brings together public‑sector leaders, technologists and industry partners to explore how the latest tools, technologies and strategies are transforming service delivery, connecting strategic intent with operational execution and demonstrating how NSW is delivering smarter, faster and more inclusive public services. Beyond meeting immediate pressures, the Showcase highlights long‑term priorities for resilience, equity and innovation, ensuring services delivered today are fit for tomorrow’s challenges.

Agile Insights is proud to be a sponsor of this year’s Showcase. Visit us at Booth 10 to learn how our AI‑driven insights and analytics capabilities are supporting government agencies in delivering measurable, citizen‑centred outcomes.

Speaking Session: Integrating and Upholding Secure, Responsible and Resilient Data and AI Systems

12:20 PM – 1:00 PM (40 mins)

Trust must be designed into digital services from the outset, not retrofitted after risks emerge. This session explores how strong data governance, clear guardrails and transparent, accountable AI practices form the foundation for responsible innovation, enabling progress without compromising public trust.

Discussion themes include:

• Protecting privacy and designing transparency into services by default

• Data governance as the foundation for safe and ethical AI adoption

• Balancing innovation and risk to ensure lasting progress and retained trust

• Adhering to guardrails, guidance and frameworks

• Why trust is government’s most fragile asset

• Handling mistakes in a digital‑first world

Blake Lawrence, Chief Commercial Officer at Agile Insights, will join this panel discussion. Blake will share practical insights on embedding responsible AI into operational delivery, strengthening trust through transparent data practices, and enabling agencies to innovate safely and confidently.

We invite all attendees to join the session, and to continue the conversation with us afterward at Booth 10.