Description
A comprehensive workshop for customer service teams.
Mastering Dynamics 365 Customer Service Module
Price range: $2,500.00 through $5,000.00
A comprehensive workshop designed to help customer service teams unlock the full potential of Dynamics 365 Customer Service. Participants will learn to optimise case management, implement SLA automation, leverage AI tools like Copilot, build effective knowledge bases, and enhance omnichannel engagement. The workshop includes hands-on sessions, real-world scenarios, and an online assessment leading to official certification and LinkedIn badge.
Additional information
| Length | 0.5-3 days |
|---|---|
| Target Audience | Customer Service Managers, Support Teams & Helpdesk Staff, CRM Administrators, Contact Centre Leaders |
| Location | Online |
| Session Length | Half day, Full day |
Related products
-
Advanced Power Query
$900.00 Add to cart -
AI in a Day
$900.00 Add to cart -
Mastering Dynamics 365 Sales Module
Price range: $2,500.00 through $5,000.00 Select options This product has multiple variants. The options may be chosen on the product page -
Power BI for Management
$450.00 Add to cart