Mastering Dynamics 365 Customer Engagement (CRM) Module
A comprehensive workshop designed to help sales teams unlock the power of Dynamics 365 Sales. Participants will learn to optimise lead & opportunity management, master sales pipelines & forecasting, leverage AI & Copilot for sales acceleration, automate workflows & sales processes, enhance customer & prospect engagement, and analyse performance with real-time insights. The workshop includes hands-on sessions, real-world scenarios, and an online assessment leading to official certification and LinkedIn badge.
Mastering Dynamics 365 Customer Insights Module (Data & Journeys)
A comprehensive workshop designed to help organisations unlock the full potential of Dynamics 365 Customer Insights. Participants will learn to unify customer data for a 360-degree view, build AI-driven customer segments, optimise customer journeys, leverage predictive analytics, automate lead management, and enhance email & event marketing. Includes hands-on sessions, real-world scenarios, and an online assessment leading to official certification and LinkedIn badge.
Mastering Dynamics 365 Customer Service Module
A comprehensive workshop designed to help customer service teams unlock the full potential of Dynamics 365 Customer Service. Participants will learn to optimise case management, implement SLA automation, leverage AI tools like Copilot, build effective knowledge bases, and enhance omnichannel engagement. The workshop includes hands-on sessions, real-world scenarios, and an online assessment leading to official certification and LinkedIn badge.
Mastering Dynamics 365 Sales Module
A comprehensive workshop designed to help sales teams unlock the power of Dynamics 365 Sales. Participants will learn to optimise lead & opportunity management, master sales pipelines & forecasting, leverage AI & Copilot for sales acceleration, automate workflows & sales processes, enhance customer & prospect engagement, and analyse performance with real-time insights. The workshop includes hands-on sessions, real-world scenarios, and an online assessment leading to official certification and LinkedIn badge.